Refund and Cancellation Policy
The short version. Cancel within 3 business days for everything back. Before your gameplan call, you can always get everything back. After that, what you get back depends on how far your file has got. And if you file on an issue from your package and the VA doesn't give you a qualifying outcome, you can get everything back under the results refund.
| # | Situation | What you get back | How fast |
|---|---|---|---|
| 1 | You cancel within 3 business days after you sign (deadline: midnight Eastern, end of the 3rd business day; federal holidays don't count) | Everything you paid; later payments cancelled | Within 10 business days |
| 2 | You end it before your gameplan call | Everything you paid | Within 10 business days |
| 3 | Your gameplan call hasn't happened within 90 days after you sign, for any reason | Everything you paid, if you choose to end it | Within 10 business days |
| 4 | You end it after your gameplan call, before we send your written strategy | $2,100 | Within 10 business days |
| 5 | You end it after your strategy, before we send your file-ready package | $1,200 | Within 10 business days |
| 6 | You end it after we send your file-ready package | Nothing more, except row 7 if you earn it | |
| 7 | Results refund: you file on an issue from your package within 30 days after we deliver it, and the VA's first decision and the appeal on it don't give you a qualifying outcome (agreement 11) | Everything you paid, minus refunds already paid | Reviewed within 2 business days of your proof, paid within 10 business days after that |
| 8 | We miss a deadline in the agreement (strategy or package more than 10 business days late, not counting time waiting on you or the VA), miss reply times, or don't deliver something, and can't fix it | A fair share for what we didn't deliver | Within 10 business days of agreeing the amount |
| 9 | We end the agreement (a law or ruling stops us, or for the reasons in agreement 12.2) | Rows 2 to 6 as if you ended it that day; everything if it's before your call and the reason is a law or ruling | Within 10 business days |
| 10 | We stop offering the service for any reason | Rows 2 to 6 as if you ended it that day; any results refund you qualify for stays owed | Within 10 business days |
- 1
- Situation
- You cancel within 3 business days after you sign (deadline: midnight Eastern, end of the 3rd business day; federal holidays don't count)
- What you get back
- Everything you paid; later payments cancelled
- How fast
- Within 10 business days
- 2
- Situation
- You end it before your gameplan call
- What you get back
- Everything you paid
- How fast
- Within 10 business days
- 3
- Situation
- Your gameplan call hasn't happened within 90 days after you sign, for any reason
- What you get back
- Everything you paid, if you choose to end it
- How fast
- Within 10 business days
- 4
- Situation
- You end it after your gameplan call, before we send your written strategy
- What you get back
- $2,100
- How fast
- Within 10 business days
- 5
- Situation
- You end it after your strategy, before we send your file-ready package
- What you get back
- $1,200
- How fast
- Within 10 business days
- 6
- Situation
- You end it after we send your file-ready package
- What you get back
- Nothing more, except row 7 if you earn it
- 7
- Situation
- Results refund: you file on an issue from your package within 30 days after we deliver it, and the VA's first decision and the appeal on it don't give you a qualifying outcome (agreement 11)
- What you get back
- Everything you paid, minus refunds already paid
- How fast
- Reviewed within 2 business days of your proof, paid within 10 business days after that
- 8
- Situation
- We miss a deadline in the agreement (strategy or package more than 10 business days late, not counting time waiting on you or the VA), miss reply times, or don't deliver something, and can't fix it
- What you get back
- A fair share for what we didn't deliver
- How fast
- Within 10 business days of agreeing the amount
- 9
- Situation
- We end the agreement (a law or ruling stops us, or for the reasons in agreement 12.2)
- What you get back
- Rows 2 to 6 as if you ended it that day; everything if it's before your call and the reason is a law or ruling
- How fast
- Within 10 business days
- 10
- Situation
- We stop offering the service for any reason
- What you get back
- Rows 2 to 6 as if you ended it that day; any results refund you qualify for stays owed
- How fast
- Within 10 business days
Example: you end it after your strategy but before your package. Row 5 gives $1,200 back, so we refund $1,200.
How to ask. Email info@vetclaimlab.com, write to 10981 Porto Nuevo Drive, Unit 308, Fort Myers, FL 33967. Any clear request counts; no special words or reason needed. We confirm within 1 business day.
Where the money goes. Back to the card you paid with. If that card is closed, we mail a check to the address you give us.
What we never do. Charge a cancellation fee, ask you to explain yourself, offer you a deal to stay, or tie any refund except the results refund to a VA decision.
The results refund is a refund, not a promise. No rating or result is promised. The VA decides.